Tier 1:  "Keep Me Running"     Protasis/MRM Delivers Rapid Customer Care
		Modern NMR facilities cannot afford downtime. We understand this.  Protasis/MRM provides a rapid, cost-effective plan for probe and instrument repair and service support that minimizes customer downtime. All service work is performed at Protasis/MRM.  Target turn-around is one week.

Key Benefits

• One covered cleaning and inspection as needed (return to factory required).
  • Planned, preventive maintenance reduces unexpected downtime.
  • Probe upgrades included in plan (for same model)
• Rapid depot repair and calibration
  • Replacement parts covered
    • Fluid path and connectors
    • Microcoil detection module
    • Electronics and connectors
• Discount for on-site training and installation as needed.

Capabilities

Calibration and Test

Protasis/MRM leases time at the University of Illinois at Urbana/Champaign expansive NMR facilities to maintain its own expertise and to test probe operation in the finest test facilities available.

Knowledgebase

Protasis/MRM maintains a knowledgebase of tips, hints and problems concerning capillary LC and microNMR and their integration.  Information about specific or specialty applications contributed by customers will also be posted here.

Discussion Board

Protasis/MRM operates a moderated discussion forum that allows probe users to exchange information about probe operation, applications, software, etc. to help advance the science of cLC-NMR.

Repair Procedures

Step 1)  Customer contacts Protasis/MRM through our service number or our web page response form to describe the problem. If repair is necessary, MRM will issue a Repair Authorization (RA) number by phone or email. In cases of CapLC-NMR installations, Protasis/MRM is ready to serve as a first line of contact for CapLC-related service and repair issues.  While CapLC repairs are handled by Waters in accordance with guidelines established by Waters, Protasis/MRM is able upon customer request to contact the appropriate Waters field service organization representative.  Alternatively, the customer can contact Waters directly.