Protasis is committed to supporting researchers with breakthrough new technology.

Instrument Service

Protasis offers several different support plans designed to meet the needs of our diverse user's budgets and workflow patterns.  Available plans include:

• Product Warranties

  • Probes

  • Systems

• Rapid Customer Care

  • FREE e-Mail Help

  • per Incident Repairs

• Uptime Support Plans

  • Silver Level

  • Gold  Level  (coming soon)

• Tailored Plans for Your Special Requirements

Call us at 508-481-4163 for more information.

 microNMR
Support

  Help Desk

Service Notes

Support Subscription Services

Protasis subscription services entitles you to major upgrades and service packs, comprehensive hotline support, and 24 x 7 access to the latest enhancements, downloads, technical tips, and additional value-added resources. As a member of a support plan, you can access comprehensive technical information via the web and participate more actively in the global community of MicroFlow NMR users.

Training and Certification

Protasis offers a variety of training classes at its Sales Offices, over-the-web, or through special arrangement at your facility.  View a list of available training classes by location.  Discover the valuable resources available through our MicroFlow NMR Training and Support Center.

Whether you are an NMR novice or an experienced analyst, MicroFlow NMR training helps you make the most of your analysis investment.  If you manage a larger NMR facility, we have a variety of intensive hands-on training courses tailored to fit your budget and your staff's different levels of expertise.